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FAQ's

General Questions

Q - Where is your showroom located?
A - We are now located in Northcote, Auckland, New Zealand. Ph +64 9 522 1050 or Australia only 1300 001 259. The showroom does not have set hours so please call to book a convenient time. We will give you the address details when you call us or or email to book a time. It needs a bit of describing and is inside a cafe.

Q - Did you used to be called a different name?
A - Yes we used to be called Debandada but we changed it to Gorgeous Creatures because Debandada was difficult (actually impossible) to say, spell and remember.

Q - What time is it in New Zealand?
A - If you need to phone Gorgeous Creatures in New Zealand, remember that we are in a different time zone to most other major countries. We will answer the phone between 9am and 9pm NZ time 7 days a week if we can. Please leave us a message if we are unable to answer the phone.

Q - Does Gorgeous Creatures belong to a professional organisation or association?
A - Yes, we are current members of the New Zealand Retailer's Association (Retail NZ) and the Made in NZ campaign.

Cowhide Product Questions

Q - What are your cowhides used for?
A - About 80% of the cow skins we sell are used as floor mats, rugs, coverings. Some people throw them over a sofa. The other 20% are used as upholstery to cover chairs, ottomans, footstools and other types of furniture.

Q - How do you price your cowhide rugs?
A - All our cowhide rugs are priced loosely on their size. The colour does not normally matter even though some colours are rarer or more in demand. The price range goes from about NZ$795 for small to NZ$1395 for an extra large monster sized skin.

Q - How does your approval service work in New Zealand?
A - *New Zealand customers only* - If you would like to see a cowhide rug or one of our other products in your own home, we can lend it to you for up to 3 days. We will hold your credit card details on file until you decide if it is the one for you or not. There is no obligation and we understand that buying a cowhide can be a large commitment.

Q - How do you measure the size of a cowhide?
A - The overall leather size or 'meterage' is measured at the tannery by a surface scanning machine. This is reported in metres square and written on a sticker on the underside. We also measure the longest dimensions from head to tail and left to right across the hind legs in centimetres and inches so that you can tell if a cowhide will fit into your room space. Remember that it is OK for the legs and other parts that stick out from a cowhide to go under furniture. In fact this works well to anchor a furniture setting. Click here to read more.

Q - How do I clean my cowhide rug?
A - Cowhide is easy to maintain and clean. Click here for detailed cleaning instructions. And we have now developed a special cowhide cleaning product.

Q - How long will cowhide last?
A - Cowhide is durable and will last many years depending on how and where you use it. We can't say for sure how long a cowhide will last but 10 years is normal if the hide is well looked after and cleaned regularly. Cowhides are very family & animal friendly ad easy to clean with our Gorgeous Creatures cowhide cleaner.

Q - How do cats or dogs react to cowhide? Do they try to eat it?
A - This is a tough one to answer because every pet is different. In general, dogs love cowhides and will start sleeping in the middle straight away. I have not heard of trouble with dogs eating cowhide. It is tanned so has no flavour and does not smell like food. However puppies do tend to chew on things including leather shoes, so I can't make any promises. Most cats start off very wary of cowhide, the smell and texture is foreign to them. They walk around the edges. After they realize that a cowhide is no threat they either ignore it or start sleeping on it as well. Animals can occasionally pee on a cowhide rug. If this happens clean with our cowhide cleaner.

Q - Are cowhides animal and child friendly?
A - Yes they are. Cowhides are easy to keep clean and a lot more forgiving than other floor rugs. Kids love cowhide, they get down on their tummies and 'swim' around on them. I guess this is because of the soft and silky texture.

Q - Were the cows killed for their skins?
A - No, no, no! Cowhides are a by-product of the farming/meat industry. The cows were farmed for meat and milk. The sheep and reindeer are also farmed/herded for food.

Q - How are the hides tanned?
A - They are tanned using the chrome technique so the back of the leather is a blue grey colour. This is the best technique for a soft and floppy leather result. They have not been treated with, and contain no residues of PCP, AZO-colouring agents, Chrome VI, formaldehyde and nickel. The tanneries use an environmentally responsible method of waste treatment that exceeds international industry standard requirements.

Possum Fur Product Questions

Q - Why is this fur OK when all other real furs are seen as bad?
A - This is a big question. The short answer is that these animals are an introduced exotic species that shouldn't be in New Zealand at all. They are doing major ecological damage. Click here for more info.

Q - If possums are doing so much damage then why are they in New Zealand in the first place?
A - In the old days (1800's) people did not understand what would happen when you added an animals/plant/fish/insect into another eco-system. They didn't know that it would upset the natural order of life and impact native species in a negative way. Click here for more info.

Q - Were the possums killed for their fur?
A - No and Yes! Primarily the possums are culled because their numbers must be reduced to save the native forests and birds. Most of the possum bodies are left in the bush to rot and recycle back into the soil. However this is not ideal because possums are a carrier of bovine tuberculosis. People have started to collect these wasted by-products and use the leather and fur so that they are not a completely wasted resource.

Ordering, Security & Payment Questions

Q - How do I order from this website?
A - Browse the product categories, select the products' you wish to buy and put them into your shopping basket. When you are ready, click the 'checkout' button at the top right next to the search function and follow the on-screen instructions. Fill out your name, address, phone and email information.

On the secure checkout page simply input all your credit card details making sure you input the correct expiry date and confirm the payment. You have the option of Shopify Payments or PayPal if you prefer. You will receive a receipt after the transaction completes. Please let us know if you don't get an automatic receipt or if you have trouble ordering.

Q - What currency does this website use?
A - The default currency is New Zealand dollars. You can change the display currency by selecting from the options in the green bar at the top of this website or sometimes it automatically changes to your local currency. This website displays prices in major currencies. However when you get to the checkout the prices will show in New Zealand dollars again. You will be also charged in New Zealand dollars. Your own bank or credit card company will work out the currency conversion and might charge you a currency conversion fee.

Q - What payment options do I have?
A - We take Visa, MasterCard and Amex (Amex in Shopify Payments only) credit cards through our secure websites' payment gateway - Shopify Payments or Paypal. If you don't like using a website, please email or phone with your order and credit card details, or alternatively we can supply our bank account details for a domestic New Zealand bank deposit.

Q - I'm having trouble ordering. What do I do?
A - If your payment is failing and you know that your credit card has plenty of funds it is most likely that you entered your credit card numbers or expiry date incorrectly. You would be amazed how many people get this wrong more than once, try to enter the numbers again paying close attention to similar numbers.

Or it might be an internet connection issue. If the connection between you, our website and the bank drops out even for a tiny moment this can be enough for the bank to reject a payment. We know it is a pain but try again in a few minutes or if all else fails please email or phone us. We really really really want to help you out and we can take orders over the phone or by email. We will need to know all the usual stuff like what product you want, your address, phone number, email address, freight preference and payment details.

Q - Do you sell to trade customers at special prices?
A - We sometimes sell some of our products to pre-approved trade customers who have a proven history of purchases from us. This trade price is not available to the public. We are a retailer NOT a wholesaler. Interior Designers, Interior Decorators, Architects and Home Stagers may qualify for the trade price ,after you provide proof that you qualify and depending on what you require (we reserve the right to choose who we offer trade discounts to). Custom quoted items do not qualify for any trade discount. For large orders (10-15 cowhides or more) we can negotiate a special price. Click here to contact us and find out if you qualify.

Q - What will it cost me for freight?
A - International and local freight is calculated in the shopping cart based on the weight of the product and the destination country. You usually have a choice of courier or normal air post. The easiest way to check the freight is to put the product into the shopping basket, go to the "view my cart" page and select your country with post code and the freight options will appear. More info.

Q - What if I don't like my order when it arrives?
A - No problem. Talk to us first. Simply return any stocked items (with all tags and packaging) as explained in our 7 day return policy for a full refund less the bank fees and freight. Click here for policy details.

Custom made or special order items can not be returned because they have been made especially for you the way that you described. Examples of special order or custom made products include (but are not limited to) cowhide patchwork rugs, cowhide ottomans, possum fur throws & blankets or lined sheepskin rugs.

Q - Who pays the freight if I want to return a purchase?
A - If you want to return a purchase or approval, you will need to organize and pay for the freight back to Gorgeous Creatures in Northcote, Auckland, New Zealand using a tracking courier with insurance. Ask us for the best return address. You need to tell us you are returning the item BEFORE you send it please. If returning from overseas the declared value and description is very important. This is why you need to talk to us first.

Q - Is my order insured while in transit to my delivery address?
A - Yes, we have insurance to cover items while in transit from Gorgeous Creatures to your home or office at the declared value. For International couriers the declared value is the insured value up to a value of NZ$1500 and is automatically included in the insurance for couriers (post is a maximum of NZ$250), after that additional insurance must be purchased for an additional cost. When the courier arrives check the packaging for damage and open the parcel before signing the courier receipt docket to check that everything is OK. If you sign for it and it is damaged then the courier company will not accept an insurance claim. If you give permission to leave without a signature you are opting out of the right to claim insurance for loss or damage.



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