Gorgeous Creatures is based in New Zealand and all our shipments leave from our New Zealand home based shop. Due to COVID-19 NZ is in lock-down, however we can ship essential items that keep people and animals warm including possum merino knitwear, wool throws & blankets, sheepskin pet beds and cleaners.
Gorgeous Creatures: Covid-19 NZ Government Approved Essential Business (ID:MBIEEB-604)
We recently found out that several weeks worth of freight (from mid March) was quarantined in New Zealand. This has just been released so your orders should start to arrive over the next few weeks. All freight is taking a LOT longer than normal.
Gorgeous Creatures are now able to provide a limited selection of our products for contact-less online purchase.
We CAN sell our specialist anti-bacterial cleaning products, warm winter blankets & throws including wool, mohair and alpaca blankets, also wool baby blankets. We also have some warm sheepskin pet beds. Winter knitwear has recently been added to the list of essential items so all our possum merino knitwear is available.
Couriers that normally require a signature now only require a name as proof of delivery (signatures cannot be used at this time due to Covid-19 risk).
We can only ship what we have in stock. All other orders will be shipped once New Zealand comes out of lock-down, most likely at the end of April.
Shipping to Europe/UK is temporarily suspended. Japan, South Korea, China, Taiwan & Hong Kong are taking longer than normal.
If you have any questions regarding freight that are not answered here or in the FAQ's then please send us an email or phone us +64 9 522 1050 and we will do our best to help you.
To work out freight for your order the easiest way is to put the items into the shopping cart, then visit the cart page and use our freight estimator tool. Select your country and post code to see the freight options available.
International Air Post - Not Tracked
Use air post for smaller, lighter items like the cowhide cleaner or sheepskin wool wash and possum merino knitwear. Maximum declared/insurance value is NZ$250 for International air post.
This is an un-tracked International parcel air post service. Registered mail is not available for parcels from New Zealand.
Delivery times vary depending on the country and the time of year. See www.nzpost.co.nz for more information on expected delivery times to your country.
International Courier - Tracked with or without Signature
Target delivery days are a guideline only and we do not guarantee your item will reach its destination within the delivery target especially at Christmas time.
Things like extreme weather events and strikes can affect deliveries. Delivery to areas outside major cities or where your item is dutiable or is held in customs may take a little bit longer.
You are automatically covered for insurance with an International courier for the 'declared value' in the customs declaration up to NZ$1500.
If you need more insurance this can be arranged for an additional cost. You need to tell us that you want extra insurance.
INTERNATIONAL NOTE: You are responsible for paying any customs clearance fees, duty or tax that your country customs authority charges (for example VAT in the UK). Most parcels go through customs without any issue, but occasionally customs will charge tax/duty at random and this is beyond our control. Every country has a different limit.
We can not predict which parcels will be charged but the higher the value the more likely that you will be asked to pay local tax. You need to be familiar with your countries tax laws if you shop online from overseas.
It is your responsibility to find out what taxes, duties and customs clearance fees might be charged for your country.
NOTE: For Canada parcels over CAD$20 will incur Canadian 10% GST and possibly a small customs clearance fee.
If your country is not listed then please contact us with your freight inquiry. We do not send products to Africa, South America and some parts of Asia or the Pacific Islands.
New Zealand - Post Haste Couriers - Tracked with Signature
Used for most orders within New Zealand
New Zealand - North Island parcels to Auckland, Whangarei, Hamilton, Tauranga, Napier-Hastings, Rotorua, Palmerston North, Whanganui, Masterton, Wellington are usually delivered overnight excluding weekends and public holidays. And dependent on weather.
New Zealand - Waiheke Island is a 2-3 day service and is considered Inter-Island like the South Island. Waiheke Island is NOT considered Auckland and extra freight charges do apply.
New Zealand - South Island parcels for Nelson, Blenheim, Christchurch, Dunedin, Queenstown and Invercargill is a 2-3 day service excluding weekends and public holidays. South Island delivery is still taking a few days extra due to damaged roads from earthquakes and storm damage.
Most parcels will need a signature so please use a delivery address where someone will be home to sign most of the time or let us know if NO signature is required and there is somewhere safe to leave your parcel.
If the courier company does leave your parcel and it gets stolen from your safe place then insurance does NOT cover the parcel because you gave permission to leave it without a signature.
Rural delivery always adds a few extra days to your delivery time.
If you are not home the courier driver should leave a calling card (if it is safe to do so) with a phone number for you to call to arrange re-delivery.
Or you can give us permission and we can tell the courier to leave your parcel somewhere safe like your back porch or in the shed without a signature.
Over-sized extra large cowhide or leather ottomans and furniture can be delivered by truck. This service varies and only runs once a week for out of Auckland deliveries. Ottomans are delivered the week following pickup for the South Island of New Zealand.