Gorgeous Creatures is based in New Zealand and all our shipments leave from our New Zealand home based shop.
All freight is taking longer than normal both locally in New Zealand and Internationally. Expect some delays, the time frames stated on the shipping options do not apply at the moment, we cannot give you an estimate of travel times. This is improving every day.
Couriers that normally require a signature now only require a name as proof of delivery (signatures cannot be used at this time due to Covid-19 risk).
Shipping to Europe/UK is temporarily suspended due to additional surcharges however you can contact us and we can do orders offline on a case by case basis.
Japan, South Korea, China, Taiwan & Hong Kong are taking a lot longer than normal - expect big delays.
Australia is experiencing some delays at customs but this is improving.
If you have any questions regarding freight that are not answered here or in the FAQ's then please send us an email or phone us +64 9 522 1050 and we will do our best to help you.
To work out freight for your order the easiest way is to put the items into the shopping cart, then visit the cart page and use our freight estimator tool. Select your country and post code to see the freight options available.
International Air Post - Not Tracked
Use air post for smaller, lighter items like the cowhide cleaner or sheepskin wool wash and possum merino knitwear. Maximum declared/insurance value is NZ$250 for International air post.
This is an un-tracked International parcel air post service. Registered mail is not available for parcels from New Zealand.
Delivery times vary depending on the country and the time of year. See www.nzpost.co.nz for more information on expected delivery times to your country.
International Courier - Tracked with or without Signature
Target delivery days are a guideline only and we do not guarantee your item will reach its destination within the delivery target especially at Christmas time.
Things like extreme weather events and strikes can affect deliveries. Delivery to areas outside major cities or where your item is dutiable or is held in customs may take a little bit longer.
You are automatically covered for insurance with an International courier for the 'declared value' in the customs declaration up to NZ$1500.
If you need more insurance this can be arranged for an additional cost. You need to tell us that you want extra insurance.
INTERNATIONAL NOTE: You are responsible for paying any customs clearance fees, duty or tax that your country customs authority charges (for example VAT in the UK). Most parcels go through customs without any issue, but occasionally customs will charge tax/duty at random and this is beyond our control. Every country has a different limit.
We can not predict which parcels will be charged but the higher the value the more likely that you will be asked to pay local tax. You need to be familiar with your countries tax laws if you shop online from overseas.
It is your responsibility to find out what taxes, duties and customs clearance fees might be charged for your country.
NOTE: For Canada parcels over CAD$20 will incur Canadian 10% GST and possibly a small customs clearance fee.
If your country is not listed then please contact us with your freight inquiry. We do not send products to Africa, South America and some parts of Asia or the Pacific Islands.
New Zealand - Post Haste Couriers - Tracked with Signature
Used for most orders within New Zealand
New Zealand - North Island parcels to Auckland, Whangarei, Hamilton, Tauranga, Napier-Hastings, Rotorua, Palmerston North, Whanganui, Masterton, Wellington are usually delivered overnight excluding weekends and public holidays. And dependent on weather.
New Zealand - Waiheke Island is a 2-3 day service and is considered Inter-Island like the South Island. Waiheke Island is NOT considered Auckland and extra freight charges do apply.
New Zealand - South Island parcels for Nelson, Blenheim, Christchurch, Dunedin, Queenstown and Invercargill is a 2-3 day service excluding weekends and public holidays. South Island delivery is still taking a few days extra due to damaged roads from earthquakes and storm damage.
Most parcels will need a signature so please use a delivery address where someone will be home to sign most of the time or let us know if NO signature is required and there is somewhere safe to leave your parcel.
If the courier company does leave your parcel and it gets stolen from your safe place then insurance does NOT cover the parcel because you gave permission to leave it without a signature.
Rural delivery always adds a few extra days to your delivery time.
If you are not home the courier driver should leave a calling card (if it is safe to do so) with a phone number for you to call to arrange re-delivery.
Or you can give us permission and we can tell the courier to leave your parcel somewhere safe like your back porch or in the shed without a signature.
Over-sized extra large cowhide or leather ottomans and furniture can be delivered by truck. This service varies and only runs once a week for out of Auckland deliveries. Ottomans are delivered the week following pickup for the South Island of New Zealand.