Online shopping has become a normal part of modern life, but there are still a few things you can do to stay safe online. If we can share some words of wisdom I'd say that the first thing you should check on any e-commerce website is the contact us page. If there is only a contact form and nothing else, no phone number or a person's name then run a mile! If they won't tell you or show you who they are then why should you trust them? It is also a good idea to have a credit card with a low limit that you use exclusively for internet purchases. And always take out the banks credit card insurance offer, it could save you if the worst happens.
Reviews are a great way to gauge how good a website is at customer service, what other people say is worth listening to, if a website has a lot of reviews it shows a good history of happy customers. How do you know the reviews are real? You can usually tell a made up review by the way it is written, real reviews are normally a quick note or email from a customer, they are not carefully composed sentences and often contain the odd typo (to be fair I sometimes fix the bad typos or it makes my website look silly) and the grammar won't be perfect. If the review sounds like it was written by a copywriter then it is probably fake. New companies often write their own reviews. Ours are all real!!! We have been selling our interior decor and fashion products for over 13 years now so we have a long history of very happy customers. In fact our testimonials page is getting a bit ridiculously long now and we don't put every single review online. Our Houzz.com profile also have reviews from some of our overseas customers - check it out!
Shopping on auction sites like eBay or TradeMe it might feel like you can find a bargain but more often than not the goods are not as described. This is especially so with animal skins where the quality can vary wildly. There are some unscrupulous people who take photos off reputable sites like this one and present products online but when you get the product it is nothing like the picture. Watch our video where I give two examples of this problem.
We hope that our site is easy to use but if you have any trouble please send us an email or give us a call +64 9 522 1050 (check the New Zealand time zone) and we can take the order off-line over the phone or email.