Gorgeous Creatures shop online for home decor & animal skins
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Ph NZ +64 9 522 1050

Ph AUS 1300 001 259

From now on we can not promise that parcels sent overseas to UK, USA, Canada & Australia will arrive in time for Christmas. NZ still OK for most products.

Questions

General Questions

 
Q - Where is your showroom located?
A - We are now located in Birkenhead, Auckland. Ph +64 9 522 1050. The showroom is currently open by appointment only please call to book a convenient time. We will give you the address details when you book a time. It needs a bit of describing and is a very secure building with no signage.

Q - Did you used to be called a different name?
A - Yes we used to be called Debandada Cowhide & Possum Fur but we changed it to Gorgeous Creatures because Debandada was difficult (actually impossible) to say, spell and remember.

Q - What time is it in New Zealand?
A - If you need to phone
Gorgeous Creatures in New Zealand, remember that we are in a different time zone to most other major countries. Our contact us page has a very cool time clock. We will answer the phone between 9am and 10pm 7 days a week if we can. Please leave us a message if we are unable to answer the phone.

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Q - Does Gorgeous Creatures belong to a professional organisation or association?
A - Yes, we are current members of the New Zealand Retailer's Association (Retail NZ) and the Made in NZ campaign.

Cowhide Product Questions

Q - What are your cowhides used for?
A - About 80% of the cow skins we sell are used as floor mats, rugs, coverings. Some people throw them over a sofa. The other 20% are used as upholstery to cover chairs, ottomans, footstools and other types of furniture.

Q - How do you price your cowhide rugs?
A - All our cowhide rugs are priced loosely on their size. The colour does not matter even though some colours are rarer or more in demand. The price range goes from about NZ$795 for small to NZ$1495 for an extra large monster sized skin. The New Zealand dollar is generally weaker than most major currencies but we are now multi-currency.

Q - How does your approval service work in New Zealand?
A - *New Zealand customers only* - If you would like to see a cowhide rug or one of our other products in your own home, we can lend it to you for up to 3 days. We will hold your credit card details on file until you decide if it is the one for you or not. There is no obligation and we understand that buying a cowhide can be a large commitment. More info...
 
Q - How does your approval service work overseas (everywhere else except New Zealand)?
A - *International customers only* - If you would like to see a cowhide rug in your own home, the only way we can do this is for you to purchase a cowhide through the website and if you do not like it when you receive it, notify us that you want to return it within 3 days of it's arrival and return to us within 7 days. The cowhide must be in the same ‘new’ unused condition as you received it from Gorgeous Creatures. YOU will need to pay for the return courier to New Zealand with tracking and insurance. Once the cowhide arrives back to us, we will then refund the purchase price onto your credit card (not the cost of the original or return freight).
 
Q - What is your in-house consultation service?
A - If you live in Auckland, New Zealand, Gorgeous Creatures are happy to do a site visit and make recommendations for the perfect cowhide to suit your environment. We can even bring a few with us to try out. Or email us a photo and tell us what you are trying to achieve e.g. soften the room, bring more warmth into the room. We can make recommendations.
 
Q - How do you measure the size of a cowhide?
A -
The overall leather size or 'meterage' is measured at the tannery by a surface scanning machine. This is reported in metres square and written on a sticker on the underside. We also measure the longest dimensions from head to tail and left to right across the hind legs in centimetres and inches so that you can tell if a cowhide will fit into your room space. Remember that it is OK for the legs and other parts that stick out from a cowhide to go under furniture. In fact this works well to anchor a furniture setting. Click here to read more and see a diagram.

Q - How do I clean my cowhide rug?
A - Cowhide is easy to maintain and clean. Click here for detailed cleaning instructions. And we have now developed a special cowhide cleaning product.
 
Q - How long will cowhide last?
A - Cow skin is durable and will last many years depending on how and where you use it. Click here for more information on cowhide durability.

Q - How do cats or dogs react to cowhide? Do they try to eat it?
A - This is a tough one to answer because every pet is different. In general, dogs love cowhides and will start sleeping in the middle straight away. I have not heard of trouble with dogs eating cowhide, it is tanned so has no flavour or appeal. However puppies do tend to chew on things including leather shoes so I can't make any promises. Most cats start off very wary of cowhide, the smell and texture is foreign to them. They walk around the edges. After they realize that a cowhide is no threat they either ignore it or start sleeping on it as well.

Q - Are cowhides animal and child friendly?
A - Yes they are. Cowhides are easy to keep clean and a lot more forgiving than other rug types. Kids love cowhide, they get down on their tummies and 'swim' around on them. I guess this is because of the soft and silky texture.
 
Q - Were the cows killed for their skins?
A - No, no, no! Cowhides are a by-product of the farming/meat industry. The cows were farmed for meat and milk. The sheep and reindeer are also farmed for food.

Q - How are the hides tanned?
A - They are tanned using the chrome technique so the back of the leather is a blue grey colour. This is the best technique for a soft and floppy leather result. They have not been treated with, and contain no residues of PCP, AZO-colouring agents, Chrome VI, formaldehyde and nickel. The tanneries use an environmentally responsible method of waste treatment that exceeds international industry standard requirements.
 

Possum Fur Product Questions

Q - Why is this fur good when all other real furs are seen as bad?
A - This is a big question. The short answer is that these animals are an introduced exotic species that shouldn't be in New Zealand. They are doing major ecological damage. Click here for more info...

Q - If possums are doing so much damage then why are they in New Zealand in the first place?
A - In the old days (1800's) people did not understand what would happen when you added an animals/plant/fish/insect into another eco-system. They didn't know that it would upset the natural order of life and impact native species in a negative way. Click here for more info...

Q - Were the possums killed for their fur?
A - No and Yes! Primarily the possums are culled because their numbers must be reduced to save the native forests and birds. Most of the possum bodies are left in the bush to rot and recycle back into the soil. However this is not ideal because possums are a carrier of bovine tuberculosis. Recently people have started to collect these wasted by-products and use the leather and fur so that they are not a completely wasted resource.


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Ordering, Security & Payment Questions


Q - How do I order from this website?
A - Browse the product categories, select the products' you wish to buy and put them into your shopping basket. When you are ready, click the 'checkout' button at the top right next to the search function and follow the on-screen instructions. Fill out your name, address, phone and email information.

On the secure SwipeHQ payment page simply input all your credit card details making sure you input the correct expiry date and confirm the payment. Or use PayPal if you prefer. You will receive a receipt after the transaction completes - please let us know if you don't get an automatic receipt.

Q - What currency does this website use?
A - The default currency is New Zealand dollars. New Zealand dollars are generally weaker than most other major currencies so buying from New Zealand can often work out cheaper for overseas customers. You can change the currency by selecting from the options at the very top right on this website or sometimes is automatically changes to your local currency. This website displays prices in major currencies and we are now multi-currency and can accept payments using Visa or Mastercard in US, Canadian, Australian, Singapore and Hong Kong dollars, the Euro, the British pound, the Japanese Yen and the Chinese dollar. If you country is NOT one of our default currencies you will be charged in New Zealand dollars. Your own bank or credit card company might charge you a currency conversion fee.
 
Q - What payment options do I have?Credit_cards.jpg
A - We take Visa and MasterCard credit cards through our secure websites' payment gateway - SwipeHQ or Paypal. If you don't like using a website, please email or phone with your order and credit card details, or alternatively we can supply our bank account details for a domestic New Zealand bank deposit. We can accept Amex credit cards through our Eftpos terminal at the showroom only.

Q - I'm having trouble ordering. What do I do?
A - If your payment is failing and you know that your credit card has plenty of funds it is most likely that you entered your credit card numbers or expiry date incorrectly. You would be amazed how many people get this wrong more than once, try to enter the numbers again paying close attention to similar numbers. Or it might be an internet connection issue. If the connection between you, our website and the bank drops out even for a tiny moment this can be enough for the bank to reject a payment. We know it is a pain but try again in a few minutes or if all else fails please email or phone us. We really really really want to help you out and we can take orders over the phone or by email. We will need to know all the usual stuff like what product you want, your address, phone number, email address, freight preference and payment details.

 
Q - Do you sell to trade customers at special prices?
A - Yes we sometimes sell some of our products to pre-approved trade customers. This trade price is not available to the public. Interior Designers, Interior Decorators, Architects and Home Stagers may qualify for the trade price after you provide proof that you qualify and depending on what you require. Custom quoted items do not qualify for a trade discount. For large orders (20 hides or more) we can negotiate a special price. Click here to contact us and find out if you qualify.
 
Q - What will it cost me for freight?
A - International and local freight is calculated in the shopping basket based on the weight of the product and the destination. You usually have a choice of courier or normal post. The easiest way to check the freight is to put the product into the shopping basket and select you country and the freight option you want. More info...
 
Q - What if I don't like my order when it arrives?
A - No problem. Simply return any stocked items (with all tags and packaging) as explained in our 7 day return policy for a full refund less the bank fees. Click here for policy details. Custom made or special order items can not be returned because they have been made especially for you the way that you described. Examples of special order or custom made products include (but are not limited to) cowhide patchwork rugs, cowhide ottomans, possum fur throws and blankets or lined sheepskin rugs.
 
Q - Who pays the freight if I want to return a purchase?
A - If you want to return a purchase or approval, you will need to organize and pay for the freight back to Gorgeous Creatures in Birkenhead, Auckland, New Zealand using a tracking courier with insurance. Ask us for the best return address. You need to tell us you are returning the item BEFORE you send it please.
 
Q - Is my order insured while in transit to my delivery address?
A - Yes, we have insurance to cover items while in transit from Gorgeous Creatures to your home or office at the declared value. For International couriers the declared value is the insured value up to a value of $1500 and is automatically included in the insurance for couriers (post is a maximum of NZ$250), after that additional insurance must be purchased for an additional cost. When the courier arrives check the packaging for damage and open the parcel before signing the courier receipt docket to check that everything is OK. If you sign for it and it is damaged then the courier company will not accept an insurance claim. If you give permission to leave without a signature you are opting out of the right to claim insurance for loss or damage.

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