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Beautiful home décor & knitwear from New Zealand to Australia and the modern world

Terms

Legal terms & conditions

1. Representation of Product on the Gorgeous Creatures Website
 
1.1 Whilst every effort is made to accurately portray products represented on the Gorgeous Creatures website, Passionista Ltd trading as Gorgeous Creatures, its employees, agents and subcontractors do not give any warranty that the purchased items will be identical to the photographic representation including, but not limited to, differences arising from the following conditions:
 
i. Colour differences arising from different colour settings or your computer monitor
 
ii. Differences in final appearances for natural, handcrafted and made to order pieces.
 
iii. Other conditions existing beyond the control of Passionista Ltd trading as Gorgeous Creatures that distort the representation of the exhibited product.

1.2 We will do our very best to display accurate and up-to-date prices on this website but we are only human. If a price is incorrect we reserve the right to cancel and not fulfill the order.
 
2.0 Right of Return for Stocked items - tax & duties
 
2.1 The purchaser has the right to disclaim/return a stocked purchase from Passionista Ltd trading as Gorgeous Creatures for a period of 3 days after receipt of delivery by the Purchaser or their nominated agent, express or implied, and returned to Passionista Ltd within 7 days. However if an item has not been received due to non-payment of local country tax, duty and customs fees (item is held by customs and you don't pay for its release) then this right of return is cancelled. A 50% restocking fee will be charged on any orders returned for non-payment of your countries tax and customs fees.
 
2.2 Full notification of any return must be forwarded to Passionista Ltd trading as Gorgeous Creatures within 3 days of receipted delivery of the item. The return must be initiated within the 7 days stipulated in clause 2.1 of this agreement.
 
2.3 Returns of goods will only be accepted where the products are returned in the condition in which they were dispatched from Gorgeous Creatures, its agents or subcontractors. Returns will not be accepted where the item is damaged, used or incomplete in any way.
 
2.4 If you change your mind and cancel an order or request a refund for any reason before the goods are shipped we will refund the cost of the purchase LESS the bank transaction fee of 2.75% for NZ credit cards and 3.25% for overseas credit cards. This is the fee that the payment gateway takes from us and we do not get this fee reversed even if we refund the customer through the payment gateway. If the goods have already been shipped then the cost to return is the buyers cost as stipulated in clause 2.5.
 
2.5 The Purchaser will be responsible for any and all costs incurred in returning the Product to Passionista Ltd trading as Gorgeous Creatures in Auckland, New Zealand.
 
2.6 Failure to comply with any or all of clauses 2.1-2.6, shall render any return invalid.

2.7 Custom made items and special orders including but not limited to special order dyed cowhide rugscowhide, leather or fabric ottomans, footstools, possum fur throws and blankets are not covered by this right to return because they are not a stocked item. 
 
 
3.0 Delivery Conditions and Tax
 
3.1 The Freight Cost excludes any or all duties, customs levies, VAT, GST or any other payment demanded by the Purchaser's Customs Authorities or Government. These charges are payable by the purchaser and are not included in any product price, freight estimate, quote or invoice.
 
3.2 We make no warranties as to the actual transit time, that is, the time interval between the date the product was handed to the freight forwarder, and its receipt by the purchaser, or their agents, express or implied. No responsibility is accepted by Passionista Ltd trading as Gorgeous Creatures for delays in transit. We have no control over this.

4.0 Claims for Loss or Damage
 
4.1 Passionista Ltd trading as Gorgeous Creatures, its Employees, Agents and Sub-contractors guarantee the products against theft, loss, damage or other deleterious acts during transit. This guarantee ends at receipt of delivery by the purchaser or their nominated agent, express or implied.
 
4.2 If the Purchaser, his or her Agents, express or implied, accepts the shipment without noting any damage on the delivery record (Consignment Note) this constitutes notice to Passionista Ltd trading as that the product was delivered in Good Condition, any subsequent notation of damage will be invalid.
 
4.3 When making a claim for loss or damage, the following conditions must be adhered to:
 
i. Full notification of any claim for loss, damage or delay must be forwarded to Passionista Ltd trading as Gorgeous Creatures immediately or as soon as possible after receipted delivery of the work.
 
 
 
5.0 Force Majeure Clause