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Beautiful home décor & knitwear from New Zealand to Australia and the modern world

Freight

If you have any questions regarding freight that are not answered here or in the FAQ's then please send us an email or phone us +64 9 522 1050 and we will do our best to help you.

 

To see freight costs for a particular item it is easiest to put the item in the shopping basket and then select your country to see the freight option that best suits you. This will show the freight cost due. If you are outside New Zealand our currency converter will probably show you a currency estimate.

 

New Zealand Fastway couriers or Castle Parcel couriers - Tracked - used for most items within New Zealand

New Zealand - North Island parcels to Auckland, Whangarei, Keri Keri, Hamilton, Tauranga, Napier-Hastings, Rotorua, Palmerston North, Whanganui, Masterton, Wellington are usually delivered overnight excluding weekends and public holidays.  Rural delivery always adds a few extra days.

New Zealand - Waiheke Island is a 2-3 day service and is considered Inter-Island.

New Zealand - South Island parcels for Nelson, Blenheim, Christchurch, Dunedin, Queenstown and Invercargill is a 2-3 day service excluding weekends and public holidays. Most parcels will need a signature so please use a delivery address where someone will be home to sign most of the time or let us know if no signature is required and there is somewhere safe to leave your parcel. Rural delivery always adds a few extra days.

If you are not home the courier driver should leave a calling card with a phone number for you to call to arrange re-delivery. Or if you give us permission we can tell the courier to leave your parcel somewhere safe like your back porch. If they do leave it and it gets stolen from your safe place then insurance does not cover the parcel because you gave permission to leave it without a signature. 

Oversized Cowhide or leather ottomans can be delivered by truck but this service only runs once a week for out of Auckland deliveries. Ottomans are delivered the week following pickup for the South Island of New Zealand.

International Air Post - Not Tracked - use for small, light items like the cowhide cleaner or sheepskin wool wash and possum merino knitwear

This is an International parcel air post service. Registered mail is not available for parcels from New Zealand. Delivery times vary depending on the country and the time of year. See www.nzpost.co.nz for more information on expected delivery times.
 

International courier - Tracked - use for larger valuable items like cowhide rugs, cowhide ottomans or possum fur blankets

Target delivery days are a guideline only and we do not guarantee your item will reach its destination within the delivery target. Things like extreme weather events and strikes can affect deliveries. Delivery to areas outside major cities or where your item is dutiable or is held in customs may take a little longer. You are automatically covered for NZ$1500 value for an International courier, if you need more insurance this can be arrange for an additional cost. You need to tell us that you want extra insurance. And the declared insurance value is also the customs declaration value.

INTERNATIONAL NOTE: You are responsible for paying any customs clearance fees, duty or tax that your country charges (for example VAT in the UK). Most parcels go through customs without any issue, but occasionally customs will charge tax/duty at random and this is beyond our control. Every country has a different limit.

We can not predict which parcels will be charged but the higher the value the more likely that you will be asked to pay local tax. Allow for between 5-10% of the products value as a rough estimate. For the UK all parcels over the value of UK£15 will incur VAT of 20%.

If your country is not listed then please contact us with your freight inquiry.
 

 

International courier

Tracked - Use for valuable items - insurance included up to NZ$1500 automatically

International Air Post

(Not tracked - no signature)

Use for low dollar value items, max value $250 - no insurance

ZONE A Australia

Australia - All states QLD, NSW, VIC, WA, SA, TAS, NT
We ship everywhere in Australia and regularly send to Sydney, Melbourne, Brisbane, Adelaide, Perth, Canberra, Hobart, Gold Coast, Newcastle and a whole lot of other Australian places with interesting names.
3-8 working days
6-12 working days
 
 
 
ZONE B South Pacific

French Polynesia (Tahiti)
New Caledonia
2-6 working days (Express)
6-10 working days
     
ZONE C East Asia

China
Hong Kong
Japan
Singapore
South Korea
Taiwan
3-8 working days
6-14 working days
     
ZONE D UK, Europe and Northern America

Belgium
Canada - All states
incl Ontario, Quebec, Alberta, Manitoba and British Columbia
Denmark
Finland
France
Germany - Berlin, Hamburg, Munich all other cities
Great Britain - United Kingdom - Wales - Scotland
Ireland
Italy
Norway
Netherlands
Spain
Sweden
Switzerland
USA - All states incl New York, California, Texas, Florida, Pennsylvania, Illinois, Ohio, Washington, Arizona, Colorado and all other USA states
 
4-8 working days
12-18 working days
We are currently not shipping to Africa and South America