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Ph NZ +64 9 522 1050

Ph AUS 1300 001 259

Beautiful home décor & knitwear from New Zealand to Australia and the modern world

Approvals & Returns

Approvals within New Zealand

One of the hardest things to overcome when buying online is the ability to see a product before committing to purchasing it. Our approvals service is our way of reducing the risk for our customers.

If you would like to see a cowhide rug or other Gorgeous Creatures product in your own home, we can lend them to you for up to 3 days. We will take a note of your name, full address, photo ID and will hold your credit card details until you decide if you want to go ahead. There is no obligation to buy. We understand that investing in a cowhide can be a large commitment both emotionally and financially. You need to be sure you are making the right choice. The limit for approvals is three items at a time.

Gorgeous Creatures will happily deliver or freight your choices anywhere in New Zealand on approval. The catch is that if you want to return the items, then you are responsible for paying for the return track & trace courier back to the Gorgeous Creatures showroom in Auckland regardless of whether you purchase any items or not. This is your part in the two way relationship of trust and honesty.

Browse our e-commerce showroom now to select your hide.

For International customers - if you would like to see a cowhide rug or Gorgeous Creatures product in your own home, the only way is to purchase a cowhide or other product through the website. If you do not like it when you receive it, notify us that you want to return it within 3 days of it's arrival and send back to us within 7 days. The cowhide or product must be in the same ‘new’ condition as you received it from Gorgeous Creatures. You will need to pay for the return courier to Auckland, New Zealand with tracking and insurance. Once it arrives, we will then refund the purchase price onto your credit card (not the cost of freight).
 

Right of Return for Stocked items - No returns for Custom Made items

You have the right to return a stocked product purchased from Gorgeous Creatures for a period of 3 days after receipt of delivery and it must be sent back to Gorgeous Creatures within 7 days. Full details of any return must be emailed to Gorgeous Creatures within 3 days of receipted delivery of the item. The return must be initiated within the 7 day time-frame. We will give you the safest address to return your purchase to. You will be responsible for any and all costs incurred in returning the product to Gorgeous Creatures in Auckland, New Zealand.
 
Returns of goods will only be accepted where the products are returned in the condition in which they were dispatched from Gorgeous Creatures. Returns will not be accepted where the item is used, damaged or incomplete in any way. The freight to send you the original order will NOT be refunded, only the cost of the goods will be refunded.
 
If you change your mind and cancel an order or request a refund for any reason we will refund the cost of the purchase LESS the bank transaction fee of 2.75% for NZ credit cards and 3.25% for international credit cards. This is the fee that the payment gateway takes from us and we do not get this fee reversed even if we refund the customer through the payment gateway. However if an item has not been received by you due to non-payment of your local country tax, duty and customs fees (item is held by customs for fee payment) then this right of return is cancelled. A 50% re-stocking fee will be charged on any orders returned for non-payment of tax and customs fees (for example if you fail to pay UK VAT if you live in the UK).
 
Custom made products (like ottomans or possum fur throws and blankets) can not be returned if you don't like it or change your mind. These items have been made for you to you specifications.